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FAQ

What is the return policy?

We have a 30-day return policy from the day you receive your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. You can learn more details at our Return Policy Page.

What are the shipping options?

USPS Standard First-Class or Priority Mail is preferred, but do offer shipping options with FedEx and UPS. Packages shipped should arrive within 3-5 business days for domestic shipping. You have the choice to add tracking, signature, and insurance at an additional shipping cost.

I live in NYC, can I pick up my order?

YES! You can pick up your order for FREE at our Bronx location. If you can't make it to the Bronx, don't hesitate to reach out to us at info@allmansright.com and we can meet you half way!

When will I receive my order?

Completed orders ship with 3-5 business days, arrival times are varried.

 

What do I do if I never received my order?

When your order is shipped we will provide you with a tracking number. Unfortunately, allmansright is not responsible for any lost products during shipping, please contact the shipment carrier. 

What do I do if I received a defective order?

For any defect in materials or workmanship, we will cover all costs for replacement of refund at any time throughout its life. Read more about our guarantee here.

How do I make changes to an order I’ve already placed?

Please email us at info@allmansright.com within 24 hours after you placed your order to request a change.

Where are you located?

We are located in The Bronx, NY.

How is the product made? Where do the materials come from?

Products are handmade in our Bronx Workshop with high quality equip and components. Materials are sourced from small U.S. distributors. 

How do I make sure I order the right size?

Your torso length, not your height, determines your pack size. We recommend the follow to determine yours: 

  1. Tilt your head slightly forward to locate the bony bump at the base of your neck. (This is your 7th cervical (or C7) vertebra).

  2. Using a flexible tape measure, have someone measure starting at that spot and running down along the curve of your spine.

  3. Place your hands on your hips so you can feel your iliac crest, which serves as the “shelf” of your pelvic girdle. (It’s the first hard thing you feel when you run your fingers down from the sides of your ribcage.) Position your hands so your thumbs are reaching behind you.

  4. Have your friend finish measuring at the point where the tape crosses an imaginary line drawn between your thumbs. This distance is your torso length.

If you are in between size it's recommended you size up. You can also check out this WikiHow for a helpful visual guide on how to measure.

How do I contact your company if my question isn’t answered here?

We're happy to answer any additional questions, please email us at info@allmansright.com